Question 1

What are your qualifications?

Accepted Answer

Our founder and primary cat sitter has a 25 year history in the pet care industry. She is a Certified Professional Pet Sitter, credentialed through Pet Sitters International, where she holds a membership and receives ongoing pet and cat care education. She is also a Fear Free Certified pet professional and is trained in pet CPR and first aid. She has volunteered and fostered for cat rescue groups and currently has five cats of her own.

Question 2

Are you bonded and insured?

Accepted Answer

Yes, we are bonded and insured through Pet Care Insurance Company. We are also background checked for your peace of mind.

Question 3

Is a meet and greet in my home required?

Accepted Answer

Yes. Meeting ahead of time gives us the opportunity to discuss our services and your needs, meet your cats and learn their routine, and feel comfortable in your home. It also ensures that we are a good match for each other.

Question 4

Is there a charge for the in-home meet and greet?

Accepted Answer

We do not charge for the initial consultation/meet and greet in your home. This visit allows us to get to know each other, learn about your cats and their routines, plan for an upcoming visit while you are away, and pick up any keys. If we need to return for a second consultation or to pick up keys, a $25 fee will apply.

Question 5

What is included in a daily visit?

Accepted Answer

Daily visits include feeding wet or dry food and treats, cleaning bowls and fountains and refreshing water, basic medication administration if necessary, cleaning the litter box, tidying the cats' living area, playtime, cuddling, brushing, general home tasks such as mail, plants and trash, and visit updates with photos and videos.

Question 6

What are your available time slots for cat sitting visits?

Accepted Answer

We currently offer 15, 30, 45 and 60 minute visits during the following time frames: Morning: 7:00am - 10:00am, Mid Day: 10:00am - 1:00pm, Afternoon: 1:00pm - 4:00pm, and Evening: 4:00pm - 7:00pm. If your cats need specific times for medications or special diets, please let us know so we can try to accommodate. Please allow a 30-minute window +/- when booking specific times.

Question 7

Can you administer medications?

Accepted Answer

Yes, we can administer medications to your cats, as long as they are generally cooperative. There is no extra charge for this service. If your cat needs an insulin injection, we charge an extra $5 per visit. If you require other injectable medications and Sub-Q fluids, let us know and we will see if we can help.

Question 8

Can you board my cat at your home?

Accepted Answer

We generally don't offer boarding services. However, in case of an emergency, we can discuss the possibility. If we are able to accommodate you, the boarding fee would be $50 per day.

Question 9

Do you charge additional fees on holidays?

Accepted Answer

Starting in 2025, we will charge a $5 per visit additional fee on Easter Sunday, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year's Eve.

Question 10

Do you charge extra to pick-up and drop off keys, passes or fobs to access our home?

Accepted Answer

If we need to make an extra trip to pick up or drop off a parking pass, fob or key prior to or after service, there will be a $20 fee. This fee applies whether the trip is to your home or another location. We will agree upon any fees before starting service to ensure there are no surprises.

Question 11

Do you charge for last-minute bookings?

Accepted Answer

We do our best to accommodate last-minute bookings. There is no fee unless it is an after-hours visit. Please note, this policy may change in the future.

Question 12

What other additional fees do you have?

Accepted Answer

We charge additional fees for insulin or other injections at $5 extra per visit, holiday fees at $5 extra per visit, before or after hours visits at $10 extra, emergency or on-demand visits at $10 extra, and additional trips to pick up or drop off keys, fobs or parking passes at $20 per trip. Parking fees, valet charges and tips, pet transportation, and shopping or errands may also incur additional charges.

Question 13

What if I live in an apartment/condo that does not offer free guest parking?

Accepted Answer

If free guest parking is not available at your building, we will charge additional fees to cover the cost of parking fees and any valet tips. Accessible parking must be available in the immediate vicinity.

Question 14

Can you care for other pets, as well?

Accepted Answer

Yes, we have years of experience caring for all types of animals. If you have other pets in your home in addition to cats, we should be able to accommodate you. We charge a flat rate fee based on the visit time, so there would not be an additional charge unless you have a dog that requires walking. We do not care for large birds or reptiles as they are not our area of expertise.

FAQs

Frequently Asked Questions

Do you require an in-home meet and greet?

Is there a charge for the initial in-home consultation?

What is included in a cat sitting visit?

What times are cat sitting visits available?

Can you administer medications?

Do you charge extra for holiday visits?

Do you charge extra to pick-up or return keys, passes or fobs?

Do you charge for last-minute bookings?

What other additional fees do you charge?

What are your qualifications?

Are you bonded and insured?

Will I have the same cat sitter for every visit?

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